Thirugnanam Navaneethan Vallipuram Thileeban
Abstract:
Occupational stress become important aspect of service employee’s wellbeing and performance. Now a days several banks are establishing to capture the customers in competitive banking & finance industry. In order to survive in the market, they are giving more responsibilities for their staff to capture new customers and retain existing customers. In addition, there is a system of rotation in the banks & Finance companies. So, each and every staff is having more burdens through this situation, it become as a stress for them this stress affects the job performance of employees. Therefore, this research mainly focused on how Occupational stress affect the job performance in the banking & finance sector’s employees. This study was also intended to make a significant contribution to the field of occupational stress and its impact on employee performance in Sri Lankan perspective. The study was conducted through questionnaire survey and interview from the employees in selected bank and financial institutions in Jaffna district. Stratified random sampling method was used to collect the data from the correspondents. The results of the study showed that the occupational stress has a significant impact on employee performance in banking sector. and results from the hypotheses indicated that there is a significant negative relationship between the occupational stress and employee performance. Finally, the study emphasizes that there is a need to reduce the level of stress of employees in Banking and finance sector for improving the employee performance.
