Mr.K.Siva and Dr.G.Nagarajan
Abstract:
The evolution of retail in India and across the globe is increasingly driven by the integration of Artificial Intelligence (AI) and predictive analytics within Omni channel strategies. With consumers engaging simultaneously across physical stores, e-commerce platforms, and social media, businesses face the challenge of creating seamless, personalised, and consistent shopping journeys. AI-enabled tools such as recommendation engines, chatbots, and sentiment analysis, combined with predictive models, allow retailers to anticipate consumer preferences, optimise inventory, and deliver context-aware promotions. This integration not only enhances customer convenience but also strengthens purchase intention, particularly for new product categories where consumer trust and awareness are limited. Moreover, predictive insights help in addressing supply chain inefficiencies, improving last-mile delivery, and ensuring customer retention. The study explores how Indian retailers can leverage these technologies to foster deeper consumer engagement, improve operational efficiency, and remain competitive in the era of digital transformation.